The establishment of the protection and support mechanism stems from the authority of the human rights mandate quoted in UNMIK Regulation No. 2006/12. 1999/1 of 25 July 1999 as amended by the Provisional Authority of Kosovo and UNMIK Regulation no. 2000/15 on the Establishment of the Administrative Department of Justice, and oversees the Office of the Victim Assistance Coordinator established by UNMIK Regulation No. 2000/15. 2001/4 on the Prohibition of Trafficking in Persons in Kosovo, UNMIK Regulation no. 2003/12 on Protection against Domestic Violence.
The office functioned within the Department of Justice under UNMIK since 2002, then with the establishment of Kosovo institutions, the office moved from the Ministry of Justice to the Department of Access to Justice until November 2011 when the State Prosecutor and Minister The Ministry of Justice concludes a Memorandum of Understanding on the transfer of VAAOs from the Ministry of Justice to the Office of the Chief State Prosecutor.
The Office for Victim Assistance and Advocacy provides services to victims of crime during legal proceedings and represents their interests in the criminal justice system in Kosovo.
Activities of the OAAV
The Office for Victim Assistance and Advocacy (OAAV) operates independently within the Office of the Chief State Prosecutor. OAAV ensures that its policies align with those of the Office of the Chief State Prosecutor and the Kosovo Prosecutorial Council.
OAAV serves as the Central Office seated in Pristina, with seven regional branch offices situated inside Basic Prosecution Offices.
Victim Advocates operate and are available 24/7, covering the entire territory of Kosovo.
The Office for Victim Assistance and Advocacy helps and represents victims of various crimes, including domestic violence, trafficking in humans, child abuse, rape, murder, and other crimes. They represent victims in interactions with the Police, Prosecution Office, and Courts.
Mandate of the Office for Protection and Assistance to Victims
Office for Victim Assistance and Advocacy’ mandate is to institutionalize the rights of crime victims, offering them representation, counseling, and support to access the justice system.
Victim Advocates are authorized persons to provide support and assistance to victims, ensuring they can participate in legal proceedings. They also have the authority to notify victims of their rights, represent their interests in proceedings, refer them to other service providers, and take action to protect their rights and guarantee to advocate them.
– Representation of victims in court hearings
– Representation of victims in prosecutorial hearings
– Representation of victims in police interviews
– Drafting of documents to realize victims’ rights
– Compilation of requests for protective measures
– Claims for compensation for victims’ damages
– Referral of cases
– Legal advice
The Office for Assistance and Advocacy to Victims functions as an independent Office within the Office of the Chief State Prosecutor and is led by the Head of the Office for Assistance and Advocacy to Victims as Central Office in Prishtina and also has 7 branch offices situated at the Basic Prosecution Offices as regional offices as well as the Helpline Office.
Manager office
Official landline phone : 038 200 18 715 ( Centrex)
Adress str. Luan Haradinaj :Street building of the Office of the Chief State Prosecutor’ Office , 4th floor, Office Nr. 004 dhe 005, Pristina ,
E-mail address : burhan.maxhuni@rks-psh.org
The regional offices for assistance and advocacy to victims are located in 7 regions within the Republic of Kosovo:
On-call helpline phone number: 044 278 738
Official landline phone: 038246-059- 038 200 18 738 (Centrex)
Address Palace of Justice, Basic Prosecution Building, Building C, Ground Floor, Office No. C007 and C006, C008, C009 Hajvali, Prishtina. .
e-mail adress: arlind.popaj@rks-psh.org
On-call helpline phone number: 044 310 466
Landline phone: 038 20017923
Address Çlirimi Street Lagja e Boshnjakve Building of the Basic Prosecution Office, 1st floor, Mitrovica
e-mail adress: burhan.maxhuni@rks-psh.org andisa.aruqi@rks-psh.org
Office of Peja Region
On-call helpline phone number: 044 348 164
Landline phone: 039 421 194
Address: Basic Prosecution Building in Peja, third floor, Hasan Cermaxhia Street, Peja. Offices No. C3, C4, C5.
e-mail adress : deme.a.hasanaj@rks-psh.org
On-call helpline phone number: : 045 247 303
Landline phone:: 0390 320 228
Adress: Basic Prosecution Building in Gjakova,,
e-mail adress : fatmire.qufaj@rks-psh.org
On-call helpline phone number: 044 310 468
Landline phone 029-241-898
Address Basic Prosecution Building in Prizren, William Walker Street, Prizren, ground floor, Office No. 01, 02 and 04.
e-mail adress : semsije.sagdati@rks-psh.org
On-call helpline phone number:044 161 138
Landline phone: 0290 325 602
Address: Basic Prosecution Building in Ferizaj, Rruga e Reçakut street, NN Ferizaj, floor I, office No. 106-107.
e-mail adress : ibrahim.terstena@rks-psh.org
On-call helpline phone number: 044 310 467
Landline phone: 0280 320 462
Address: Basic Prosecution Office Building, Gjilan, Marije Shllaku street PN, Gjilan, floor I, office No. 107-108.
e-mail adress : gani.leci@rks-psh.org
It functions within the Office for Assistance and Advocacy to Victims – OAAV, which was initially supported by the Organization for Security and European Cooperation (OSCE), and its number is a public and free telephone number, so it is a confidential mechanism for reporting various criminal offenses of Abuse, refers, advises, informs victims and other persons regarding their rights, provides the necessary information for existing services and the contact numbers of the working network.
CALL TOLL FREE ON 080011112
Office Prishtina Region
Custodian phone: 080011112
Official landline phone: 038 241-993
Address Palace of Justice, Basic Prosecution Building, Building C, Ground Floor, Office No. C007 and C006, C008, C009 Hajvali, Prishtina. C007 and C006, C008, C009 Hajvali, Prishtina.
e-mail adress : vlora.januzi@rks-psh.org and vigan.nuza@rks-psh.org
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